Sales and refunds

Right of withdrawal for consumers 

Consumers have a right to cancel a transaction according to the following stipulation, whereby the consumer is every natural person who concludes a legal transaction for purposes that can mainly be attributed neither to their commercial nor their independent professional activity:

Right of withdrawal




Right of cancellation. You have the right to cancel this contract within fourteen days without giving any reason as long as the products have not been opened or used. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods. To exercise your right of withdrawal, you must contact us.

Dr. Sommer Mixturen GmbH & Co KG 
Rossinigasse 16 
A-1130 Vienna 
email [email protected] 

 

You will need to inform us of your decision to cancel this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You can use the attached sample cancellation form, but this is not mandatory. Consequences of cancellation. If you cancel this contract, we have all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from the fact that you have a different type of delivery than the cheapest standard delivery we offer have chosen) to repay immediately and at the latest within fourteen days from the day on which we have received notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We can refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. Any opened goods will not be accepted for cancellation. You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send off the goods before the period of fourteen days has expired. You shall be solely and financially responsible for the direct costs of returning the goods. End of cancellation policy

 

  • 7 withdrawal form

Model withdrawal form

(If you want to cancel the contract/transaction, please fill out this form and send it back.)

To: 
Dr. Sommer Mixturen GmbH & Co KG 
Rossinigasse 16 
A-1130 Vienna 
E-Mail [email protected] Hereby I / we (*) cancel the contract concluded by me / us (*) for the purchase of the following goods ( *) / the provision of the following service (*) _____________________________________________________ ordered on (*) / received on (*) __________________ name of the consumer (s) _____________________________________________________ address of the consumer (s) _____________________________________________________ signature of the consumer (s) (only for notification on paper) __________________ date __________________ 

(*) Delete where inapplicable.